REFUND & CANCELLATION POLICY

1. Scope

This Refund & Cancellation Policy explains how cancellation and refund requests relating to Wayro Premium are handled.

Wayro Premium is a recurring software subscription priced at US$9.99 per month, unless a different price is clearly displayed for a particular offer.

2. Merchant of Record

Purchases of Wayro Premium made through the MoR checkout are processed with MoR acting as Merchant of Record.

MoR handles the transaction, payment processing, applicable transaction taxes, customer receipts and refunds processed through its systems.

Wayro remains responsible for providing the Wayro software service and the Premium features described in our Terms of Service.

3. Subscription Renewal

Wayro Premium automatically renews each month unless cancelled.

The recurring charge is US$9.99 per month.

Before purchasing, customers are shown the applicable subscription information through the checkout process.

4. Cancellation

You may cancel your Wayro Premium subscription using the subscription-management options provided by MoR.

Cancellation stops future automatic renewal charges.

Unless applicable law requires otherwise, cancellation does not automatically refund a billing period that has already started.

Unless applicable law requires otherwise, your Premium access remains available until the end of the period that you have already paid for.

MoR's current subscription terms state that cancellation should be requested sufficiently before the end of the current billing period and specify a 48-hour advance period for cancellation processing. If a mandatory consumer law gives you a different cancellation right, that mandatory right takes precedence.

5. Refunds

Refund requests are handled through MoR in accordance with applicable law and the policies applicable to the relevant transaction.

Except where a refund is required by applicable law or otherwise approved by MoR, payments for a subscription period that has already started are generally non-refundable, and unused time is not automatically prorated.

MoR may issue refunds at its discretion and may also issue refunds where necessary to prevent or resolve payment disputes or chargebacks.

Nothing in this policy excludes or restricts any statutory consumer right that cannot lawfully be excluded or restricted.

6. Statutory Cancellation and Withdrawal Rights

Depending on your place of residence and the way the subscription is supplied, you may have statutory cancellation or withdrawal rights.

For example, consumer-protection rules in the United Kingdom provide statutory cancellation rights for many distance contracts, while specific rules apply to digital services and digital content that begin immediately.

Where applicable law gives you a right to cancel or withdraw, we will respect that right.

Where applicable law permits a digital service to begin immediately and requires a customer to provide express consent or acknowledge the consequences for a statutory withdrawal right, the applicable checkout process will provide the relevant mechanism.

Nothing in this policy removes or restricts any mandatory statutory consumer right.

7. Refund Requests

To request assistance with a refund, use the customer or order-management options provided by MoR.

You may also contact Wayro at:

hello@wayro.ai

Please include:

• the email address used for the purchase;
• your MoR order number, if available;
• a brief description of your request.

8. Cancellation Notice

You may use the following wording to notify us that you wish to cancel a purchase or subscription where applicable:

To: WAYRO LTD, 128 City Road, London, United Kingdom, EC1V 2NX

I hereby give notice that I wish to cancel my Wayro Premium subscription.

Name: ____________________

Email used for purchase: ____________________

Order number: ____________________

Date of purchase: ____________________

Date of cancellation request: ____________________

Signature (if this form is submitted on paper): ____________________

You are not required to use this form where applicable law allows you to communicate your cancellation in another clear way.

9. Complaints

If you have a complaint relating to the Wayro Service or Premium subscription, please contact:

hello@wayro.ai

We will review the matter and respond within a reasonable period.

10. Contact